Chambers Rosewood Vineyards

Terms and Conditions


ABN 89 378 543 120

Liquor Licence 32600880

 

This website and its contents are owned by Chambers Rosewood Vineyards.  The use of this website is governed by the terms and conditions listed below.  Each time you use this website, you acknowledge to us that you have read and understood these Terms and Conditions and agree to be bound by them.

 

Age Restriction

You must be over 18 years of age to purchase wine from Chambers Rosewood Vineyards.  Under the Liquor Control Reform Act 1998 it is an offence to sell or supply to or to obtain liquor on behalf of a person under the age of 18 years of age. 

 

Privacy Policy
Chambers Rosewood Vineyards is committed to protecting and preserving the integrity of any personal information we collect.  We are bound by and will comply fully with the National Privacy Principles set out in the Privacy Act 1988.  Chambers Rosewood Vineyards will only collect, use or disclose personal information in accordance with the Act and this privacy policy.  All personal information will be managed confidentially and securely and destroyed appropriately when no longer required.  We will not pass on any of your personal information to any third party.

 

Spam Policy
Chambers Rosewood Vineyards is committed to complying with its obligations under the Spam Act 2003 at all times.  You are at liberty to unsubscribe from any mailing list to which you have previously subscribed.  If for any reason there appears to be no facility to end your subscription, please call us directly at the winery on 02 6032 8641 or send an email advising of your wish to unsubscribe to chambers@chambersrosewood.com.au.

 

Website content
All materials appearing on this website is, except where noted to the contrary, the property of Chamber Rosewood Vineyards and must not be reproduced, in whole or in part, except as permitted under the Copyright Act 1968 or other applicable laws or for any purpose expressly permitted by Chambers Rosewood Vineyards.

Chambers Rosewood Vineyards do not guarantee that any information (including any file) obtained from or through this website is free from computer viruses or other faults or defects. It is the website user’s responsibility to scan any such information for computer viruses. Chambers Rosewood Vineyards are not liable to you for any loss or damage in relation to any such virus, fault or defect. You agree that the any risk arising out from use or performance of the Chambers Rosewood Vineyards Website remains with you. By using this website you waive any and all claims that you may have against Chambers Rosewood Vineyards that relate to issues arising out of or in relation to your use of this website.

We endeavor to take all reasonable steps to protect your personal data, but cannot guarantee the security of any data you disclose online. By supplying us with information, you accept the inherent security implications of dealing online over the Internet and will agree not to hold Chambers Rosewood Vineyards responsible for any breach of security unless we have been negligent or in willful default of our duties to you.

 

Other Websites
Where our website contains links to other websites, we are not responsible for the privacy practices or the content of those websites.

 

Ordering Online
Ordering wines via our secure online transaction facility is the quickest and easiest method of purchasing directly from our winery. 

 

Payment

We accept payment by Visa and MasterCard.  We also accept bank deposits and cheques. Where payment is by cheque, payment is not deemed to have been received until the cheque has been cleared by the bank.  All prices are displayed in Australian Dollars (AUD) and are inclusive of GST.

Security
Chambers Rosewood Vineyards want to ensure you that you can purchase our wines online with complete confidence. We have taken every possible measure to give you absolute security and confidence in your dealings with us.  The Chambers Rosewood Vineyards website uses SecurePay to process payments through a payment gateway. When you proceed to the checkout, SecurePay Online Payments securely transmits the encrypted details of the payment. This site uses SSL encryption to keep your transactions secure and private. It provides a secure link between your browser and the server and scrambles your personal information to ensure it is kept private during transmission over the Internet.

Delivery
Chambers Rosewood Vineyards use both Australia Post and Fastway to deliver our wines within Australia.  Australia Post and Fastway deliver Monday – Friday, during business hours only.  Please allow 3-10 working days for delivery of your order. All wine orders can be delivered to any nominated address within Australia, including post office boxes as an option.  Most of our customers provide us with instructions to leave the wine in a safe place, as this is the easiest way to ensure you get your wine on time.  If the person accepting the delivery is out and there is no delivery instructions a card will be left in the post box or under your door, advising you to collect your wine at your local post office or Fastway depot.  Please note that we cannot accept instructions for a carrier to contact you prior to delivery. 

 

We endeavor to dispatch all of our wine orders within 48hours of the order being received and the payment details finalised.  In some instances the dispatch time may be a little longer.  If there is a substantial delay in sending your order, we will let you know.

 

Freight Charges

Freight varies depending on State and is charged per item. Minimum freight charge is for 1 item which is up to 1 case of wine. Additional cases will attract a similar fee. Freight rate per item:

VIC     $14.00

NSW    $17.00

ACT     $17.00

SA       $17.00

QLD     $22.00

TAS     $30.00

WA      $30.00

NT       $60.00

 

Insurance
All wine orders are covered against physical loss and damage while in transit.  Please contact us immediately if there is a problem with your delivery.

 

Packaging
All wine is packaged using durable cardboard boxes.

 

Refund and Return Policy
Customer satisfaction is important to us. If you feel you have received a damaged or faulty bottle of wine or we have incorrectly packed your order, please call us at the winery on 02 6032 8641. If you have placed an order and would like to change or cancel the order please contact us immediately by phone on 02 6032 8641.

 

Breakages Policy
In the event of a breakage prior to deliver, Australia Post or Fastway will notify Chambers Rosewood Vineyards and we will re-dispatch your wine order.  If your wines are delivered damaged, please call us at the winery on 02 6032 8641.

 

What if a wine or vintage is no longer available?
Whilst we make every reasonable effort to avoid this situation occurring, availability of wines are subject to change without notice.  If your order includes a product that is no longer available, we will contact you via telephone or email to confirm if our suggested replacement is satisfactory.

 

Errors & Omissions
Every endeavor is made to keep the information shown on our website up to date and current, however Chambers Rosewood Vineyards carry no responsibility for its accuracy and/or omissions that may occur from time to time. At our discretion, we may make changes to information we publish at any time without notice.